Timberland Website Privacy Policy

The Timberland Company and its affiliates (collectively, “we,” “us” and “our”) provide you with access to this website (the “Web Site”). Your access to and use of this Web Site is governed by the Timberland Web Site Terms and Conditions.

We value your privacy and are committed to developing technology that gives you a powerful and safe experience. This Privacy Policy describes and governs how we collect information about your use of this Web Site and how we use and share such information.

Importantly, we may revise this Privacy Policy and post any changes to this Web Site so that you are always informed about what information we collect, how we use it and under what circumstances we may disclose it. By continuing to use this Web Site after having an opportunity to review this Privacy Policy, you have accepted these terms and consented to our collection, use and sharing of the information as described herein. If you do not agree with this Privacy Policy, please do not use this Web Site.

What information do we collect?

When you visit this Web Site, we automatically detect your IP address and browser language, which allows us to direct you to the correct version of our website. All of this information is anonymous--meaning we cannot identify you personally.

By registering on this Web Site and participating in our surveys, we will ask for some personal information such as your name, address, telephone number, e-mail address, gender, age, income, marital status, and other information so we can analyze the data from the surveys and run the promotion and notify winners.

You may also be able to register to receive e-mails from us regarding, for example, products and promotions.

Please note that when you place an order for products using Timberland’s e-commerce website (www.timberland.com) or using our toll-free telephone number, we need to know information such as your name, e-mail address, billing address, phone number, and credit card number so we can process and fill your order and contact you if we have any questions. Our collection and use of this information is not governed by this Privacy Policy; rather it is governed by the privacy policy available on the web at www.timberland.com.

How do we use the information we collect?

We use your information to operate and improve the Web Site and analyze the personal information you provide. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.

When you complete a survey or participate in a contest, mailing or other promotion on the Web Site, we use the information you provide to us to send e-mail, regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail or text message.

We maintain the information that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing

Association’s privacy standards.

Do we share your information with third parties?

We may share your information with our trusted third party service providers to help us manage and operate our Web Site, perform statistical analysis, send you e-mail, postal mail or text messages, provide customer support and perform other important services. Although these partners may not be affiliated with us, they are required to maintain the confidentiality of your information and are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.

Now and then, we may also use third parties to help us collect and aggregate certain information collected at this Web Site. We may share this aggregated, non-personally identifiable information with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.

We may also share your personal information with carefully screened Timberland business partners to offer you products and services that we believe might interest you. But, only The Timberland Company, Timberland Retail, Inc., or other Timberland affiliates and business partners will send you these messages. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us by e-mail to onlineservice@timberland.com to let us know. Please be sure to include your first and last name, street address, and email address in your request.

We or our third party service providers may disclose specific individual information if we or they reasonably believe that it's necessary to: (i) comply with applicable federal, state or local laws, rules, regulations or orders; (ii) to protect or defend the rights, property and interests of The Timberland Company, Timberland Retail, Inc., Timberland business partners, affiliates or its guests, or the interests of our third party service providers; and (iii) under exigent circumstances, to protect the personal safety of users of the Web Site or the public.

How can you Unsubscribe or change your information?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or would like to update or change your personal information or preferences, please follow the instructions below.


To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to onlineservice@timberland.com. Please be sure to include your first and last name and account e-mail address in your request.

Direct Mail and Catalogs

If you would like your name and address removed from Timberland's direct mailing list or if you would like to update your mailing information, you can call us at 1-800-445-5545 or e-mail us a request at onlineservice@timberland.com. Please be sure to include your first and last name and mailing address in your request.

Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you're removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, e-mail or regular mail if we have questions about your order.

How do we protect the privacy of children?

We do not collect any personal information from anyone who we know to be under the age of 18. Unfortunately, we cannot always determine if a visitor to this Web Site is a minor child. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.

Links to Other Sites.

We encourage you to review the privacy policies of websites you choose to link to from this Web Site so that you understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on websites outside of this Web Site and Timberland’s family of websites.

Contact Information

For questions or concerns, please e-mail us at onlineservice@timberland.com, or contact us at:

The Timberland Company
Attn: Customer Service
200 Domain Drive
Stratham, NH 03885